Refund policy

Last Updated: August 26, 2026

Thank you for shopping with Priya Collections.

We want you to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or replacement according to the conditions below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if the product:

  • Is damaged or defective upon delivery

  • Is different from the product you ordered

  • Is missing parts or accessories, where applicable

  • Has another issue that makes it materially different from the product description

To be eligible for a return, the product must generally be unused, unworn, and in its original condition, with the original packaging, tags, labels, and accessories intact where applicable.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

Non-returnable items may include:

  • Products that have been used, worn, washed, altered, or damaged after delivery

  • Products without their original packaging, tags, labels, or accessories, where applicable

  • Customized or personalized products

  • Products specifically identified as non-returnable on the product page

  • Products returned after the applicable return period

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the product and the issue

  • Photographs of the packaging, where relevant

We will review the request and, where applicable, arrange a replacement, return, or refund.

4. Return Request Process

To request a return, contact us using the contact details provided below.

Please include your order number and the reason for the return.

Do not send products back to us before receiving return instructions from Priya Collections.

Returns sent without prior approval or instructions may not be accepted.

5. Return Shipping

If the return is due to a product being damaged, defective, incorrect, or another issue attributable to Priya Collections, we may provide appropriate return-shipping assistance, subject to verification.

For other return requests, return shipping costs may be the responsibility of the customer where permitted by applicable law and our stated return conditions.

6. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed using the original payment method, subject to the processing procedures of the relevant payment provider.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

7. Refund Amount

If a refund is approved, the refundable amount will be determined based on the applicable order and return circumstances.

Original shipping charges may not be refundable unless the return is due to an error, defect, damage, or other circumstance for which Priya Collections is responsible, or where otherwise required by applicable law.

8. Replacement

Where appropriate, Priya Collections may offer a replacement instead of a refund.

Replacement availability depends on product availability.

If the same product is unavailable, we may offer an appropriate alternative or refund, subject to the circumstances of the order and applicable law.

9. Exchanges

Product exchanges may be offered at our discretion and subject to product availability.

If an exchange is not available, an eligible refund or replacement may be provided according to this policy.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

If the order has already been processed or shipped, cancellation may no longer be possible. In such cases, the applicable return procedure will apply.

11. Unreceived or Returned Shipments

If an order cannot be delivered because of an incorrect or incomplete address, refusal to accept delivery, repeated failed delivery attempts, or other circumstances attributable to the customer, additional shipping or return charges may apply where permitted.

Refunds for such orders will be handled after the returned shipment is received and reviewed.

12. Promotional and Discounted Products

Products purchased using promotional offers or discounts may be subject to specific return or refund conditions stated at the time of purchase.

Unless otherwise specified, the general terms of this Return and Refund Policy will apply.

13. Policy Changes

Priya Collections reserves the right to update this Return and Refund Policy from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

For return or refund requests, please contact:

Priya Collections

Email: sales@priyacollections.shop
Website: https://priyacollections.shop/

Please include your order number in your communication so that we can assist you more efficiently.