Shipping policy

Last Updated: August 29, 2026

Thank you for shopping with Priya Collections. We are committed to processing and delivering your orders as quickly and reliably as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive shipping or tracking information where available.

2. Delivery Time

Estimated delivery times within India are generally:

3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, and other circumstances beyond our control.

Remote and certain serviceable areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

From time to time, we may offer free shipping or promotional shipping offers. Any such offer will be subject to the terms displayed on our website at the time of purchase.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details associated with your order.

You can use the tracking information to check the current status of your shipment.

Please allow some time for tracking information to become active after the order has been dispatched.

5. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including:

  • Full name

  • House/Flat number

  • Street/Area

  • City

  • State

  • PIN code

  • Valid phone number

Priya Collections is not responsible for delivery delays or failed delivery caused by an incorrect or incomplete address provided by the customer.

6. Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts.

If delivery cannot be completed because the customer is unavailable, refuses the shipment, provides an incorrect address, or does not respond to the delivery partner, the order may be returned to the sender.

Additional shipping or re-delivery charges may apply where applicable.

7. Delayed Shipments

Although we work with delivery partners to ensure timely delivery, delays can occasionally occur due to circumstances beyond our control, including:

  • Severe weather

  • Natural disasters

  • Public holidays

  • Courier delays

  • Transportation disruptions

  • Operational issues

  • Incorrect address information

  • Unforeseen events

We will make reasonable efforts to assist you in tracking delayed shipments.

8. Damaged Packages

If your package appears damaged at the time of delivery, please take photographs or videos of the package and product before using or disposing of the packaging.

If the product inside is damaged, contact us as soon as possible with:

  • Order number

  • Photos/videos of the package

  • Photos/videos of the damaged product

  • A description of the issue

We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy.

9. Products Received Incorrectly

If you receive a product different from the product you ordered, please contact us as soon as possible.

Provide your order number and clear photographs/videos of the product received.

After verification, we may arrange a replacement, return, or refund as appropriate.

10. Cash on Delivery

Where Cash on Delivery (COD) is available, the applicable COD option and any related charges will be displayed during checkout.

COD availability may vary depending on the delivery location, product, courier service, and other operational factors.

11. Shipping Locations

We currently offer shipping within India, subject to serviceability by our delivery partners.

Some remote or restricted locations may not be serviceable.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once an order has been processed or dispatched.

For orders that have already been dispatched, our Return and Refund Policy will apply.

13. Contact Us

If you have questions regarding shipping or delivery, please contact us:

Priya Collections

Email: sales@priyacollections.shop
Website: https://priyacollections.shop/

Please include your order number when contacting us about an existing order.